Your personal data is handled carefully at be99. This Privacy Policy explains exactly what information we collect from Pakistan players, why we collect it, how it is stored and who it may be shared with. Reading this gives you a clear picture of how your data is used so you can make informed decisions about your account.
Your Privacy Matters: be99 does not sell your personal data to third parties. Your information is used solely to operate your account, process payments and keep the platform secure.
This Privacy Policy applies to all users of the be99 platform, including anyone who registers an account, visits the website without registering, or contacts our support team. It covers all data collected and processed in connection with your use of be99's services — the sportsbook, casino, slots, live casino and all associated features.
By creating an account on be99 or by continuing to use the platform, you confirm that you have read and understood this Privacy Policy. This policy works alongside the Terms and Conditions and the Responsible Gaming policy to form the complete framework governing your use of be99.
We periodically review and update this policy. The most current version is always available on this page, with the date of last revision shown at the top. We recommend reviewing this page whenever you have a question about how your data is being handled.
The type of personal data we collect depends on how you interact with the be99 platform. The main categories are:
When you create an account you provide your full name, date of birth, residential address in Pakistan, email address and a password. This information is required to open an account. Without it, we cannot verify your identity or process payments to and from your account.
As part of our KYC (Know Your Customer) process you may be asked to provide a copy of your national identity card (CNIC), passport, or a recent utility bill confirming your address. This documentation is required before withdrawals can be processed and is a standard security measure.
We collect records of all deposits and withdrawals made through your account, including the payment method used (JazzCash, Easypaisa, Raast, bank transfer or card), the amount in PKR and the date and time of each transaction. We do not store full card numbers — card payment data is handled by certified payment processors.
We collect data about how you use the platform: which games you play, which sports markets you bet on, how long sessions last, which pages you visit and how you navigate between them. This data helps us improve the platform and personalise your experience where relevant.
Device type, operating system, browser, IP address and general location data are collected automatically when you access the platform. This data is used for security, fraud prevention and platform optimisation purposes.
If you contact be99 support — via live chat, email or any other channel — the content of those communications is recorded and retained. This allows us to handle follow-up queries and maintain a consistent support record for your account.
Your data is collected through three main routes:
We only use your personal data for purposes that are necessary and legitimate. The table below summarises our primary uses:
| Purpose | Data Used | Basis |
|---|---|---|
| Account creation and management | Registration data, CNIC/passport | Contract performance |
| Processing deposits and withdrawals | Financial data, payment method details | Contract performance |
| Identity verification (KYC) | CNIC, passport, proof of address | Legal obligation |
| Fraud prevention and security | Technical data, IP, usage patterns | Legitimate interest |
| Customer support | Communications data, account data | Contract performance |
| Platform improvement | Usage and behavioural data | Legitimate interest |
| Responsible gaming monitoring | Deposit frequency, session data | Legal obligation / user protection |
| Promotional communications | Email, preferences | Consent (opt-in) |
We do not use your data to make automated decisions that produce legal or similarly significant effects without human oversight. Fraud risk scoring is reviewed by our team before any account action is taken.
All financial transactions on be99 are conducted in Pakistani Rupees (PKR) via JazzCash, Easypaisa, Raast, bank transfer and card payments. Each of these payment providers operates under its own privacy policy and data handling practices. When you initiate a deposit or withdrawal through one of these channels, your payment data passes through that provider's systems as well as ours.
be99 retains a record of every PKR transaction associated with your account — the method, the amount, the date and the outcome. This record is maintained for the full retention period described in Section 8 below and is used for account management, dispute resolution and regulatory compliance purposes.
We do not store full debit or credit card numbers. Card payment data is tokenised and processed by a PCI-DSS certified payment processor. be99 only receives a transaction reference and confirmation of whether the payment was approved.
be99 will never ask for your JazzCash PIN, Easypaisa MPIN or bank account password through any communication channel including live chat or email. If you receive such a request, do not comply and report it to our support team immediately.
be99 does not sell your personal data to any third party for marketing or commercial purposes. Your data may be shared in the following specific circumstances:
When you make a deposit or withdrawal, the relevant transaction data is shared with JazzCash, Easypaisa, Raast or the card payment processor to complete the transaction. These providers receive only the data necessary to process the payment.
Document checks conducted as part of KYC may involve a third-party identity verification service. Your CNIC or passport image is shared with that provider for the sole purpose of completing the check. The provider is contractually bound to handle your data securely and not to use it for any other purpose.
Casino games and slot titles are provided by third-party software suppliers. When you play a game, basic session data (a player identifier, bet amounts and game outcomes) is shared with the relevant provider to run the game. Full identity data is not passed to game providers.
We use fraud prevention and security monitoring services that may process technical data including IP addresses and device fingerprints. These services help us detect and block fraudulent account activity and protect the platform for all users.
be99 may disclose user data if required to do so by a valid legal order, court process or where disclosure is necessary to protect the rights, safety or property of be99, its users or the public.
be99 uses cookies and similar technologies on the platform. Cookies are small text files placed on your device that help the platform function and allow us to understand how users navigate the site.
These are required for the platform to function. They manage your login session, remember your preferences and enable core features like the sportsbook and casino to operate correctly. You cannot opt out of essential cookies while using the platform.
Analytics cookies collect information about how users move through the platform — which pages are visited most, where users drop off and how long sessions last. This data is aggregated and used to improve the platform experience. No personally identifiable information is included in analytics reports.
These cookies remember your settings such as language preference and any display customisations you have applied. They make the platform more convenient to use on repeat visits.
Where you have opted in to receive promotional communications, marketing cookies help us understand which offers and promotions are most relevant to you based on your activity on the platform. You can withdraw consent for marketing cookies at any time via your account settings.
Most web browsers allow you to control cookies through their settings. Disabling essential cookies will affect the functionality of the platform and may prevent you from logging in or completing transactions.
be99 retains your personal data for as long as your account is active and for a period after closure, as required to comply with our obligations and to resolve any disputes that may arise. The general retention periods are:
When data is no longer required within the applicable retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
be99 takes data security seriously. The following measures are in place to protect your personal information:
Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been accessed without your authorisation, contact our support team immediately so we can investigate and secure the account.
As a user of the be99 platform you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with the details of your request.
You can request a copy of the personal data we hold about you. We will provide this within a reasonable time of receiving a valid request.
If any personal data we hold about you is inaccurate or incomplete, you can request that it be corrected. Name changes may require documentary evidence.
You can request deletion of your data subject to our legal retention obligations. Data required for financial records or active dispute resolution cannot be deleted early.
You can object to us processing your data for marketing purposes at any time. Opt-out requests for promotional emails are processed promptly via account settings.
In certain circumstances you can ask us to limit how we use your data while a query or dispute is being resolved, without requesting full deletion.
You can request a copy of data you have provided to us in a structured, commonly used format so that it can be transferred elsewhere if you choose.
The be99 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If during our verification process or through any other means we establish that an account holder is under 18, the account will be closed immediately, all balances will be returned and the data associated with the account will be deleted in accordance with our retention policy.
If you are a parent or guardian and believe that a minor in your household has registered an account on be99, please contact our support team immediately. We will investigate and take appropriate action as quickly as possible.
We also encourage adults in Pakistan to keep their login credentials private and to use parental controls on shared devices to prevent underage access to the platform.
be99 reviews this Privacy Policy regularly and updates it when our data practices change or when we are required to make updates for compliance reasons. The date at the top of this page reflects when the policy was last revised.
For significant changes that materially affect how your data is used, we will make reasonable efforts to notify active account holders — for example, through a platform notification or an email to your registered address. However, it remains your responsibility to review this page periodically, particularly before making large transactions or during major promotions such as PSL season or T20 World Cup events when platform activity is high.
Continued use of be99 after any update to this policy constitutes acceptance of the revised version. If you have concerns about an update, you are welcome to contact our support team for clarification before deciding whether to continue using the platform.
If you have any questions about this Privacy Policy, want to exercise any of your data rights or need to raise a privacy concern, our support team is available 24 hours a day, 7 days a week.
You can reach us via the live chat feature within the platform at any time. For written queries or data rights requests, use the email address below. Please include your registered account username in any correspondence so we can locate your account promptly.
For concerns specifically related to responsible gaming, deposit limits, session controls or self-exclusion, please visit the Responsible Gaming page where all available tools are described in full.
Six key ways we keep your personal data safe on the be99 platform
Every connection to be99 is secured with TLS encryption. Your account details, payment information and personal data are protected in transit so they cannot be intercepted between your device and our servers.
Deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer are processed through certified payment systems. be99 never stores your full card number or mobile wallet PIN.
Identity documents submitted for account verification are handled through certified verification partners and stored with strong encryption. KYC protects you as much as it protects the platform.
be99 does not sell, rent or trade your personal data to third-party marketers or data brokers. Your information stays within the be99 ecosystem and the specific partners needed to operate your account.
You can update your communication preferences, opt out of marketing emails and manage cookie settings directly from your account. Your data choices are respected promptly and without friction.
Our support team handles data access requests, correction requests and deletion queries around the clock. Pakistan players get direct, knowledgeable assistance without delays or unnecessary escalations.
Now that you know how be99 handles your data, create your account and start exploring Cricket betting, PSL markets, Slots and Live Casino — all designed for Pakistan players and all backed by transparent privacy practices.
18+ only. Please play responsibly. Entertainment only — never stake more than you can afford to lose.