be99 Terms and Conditions – Platform Rules for Pakistan Players

1. Acceptance of Terms

By accessing or using the be99 platform — whether that is the website, mobile browser version or any associated service — you are entering into a binding agreement with be99. This agreement is formed at the point you create an account or, where no account exists, at the point you first use any part of the platform.

These Terms and Conditions, read together with the Privacy Policy and the Responsible Gaming policy, form the complete agreement between you and be99. No verbal assurance, informal chat message or promotional material overrides what is written here. If there is any conflict between these terms and any promotional content, these Terms take precedence.

be99 reserves the right to update these Terms at any time. Updated Terms become effective as soon as they are published on this page. Continued use of the platform after an update means you accept the revised Terms. It is your responsibility to check this page periodically to stay informed of any changes.

2. Eligibility and Age Requirements

The be99 platform is strictly for adults. You must be 18 years of age or older to register an account and use any part of the platform, including the sportsbook, casino, slots and any bonus or promotional offering.

By registering, you confirm that:

• You are at least 18 years old at the time of registration.
• You are using the platform for personal entertainment only, not on behalf of another person.
• You are not registering while located in a jurisdiction where using this type of platform is prohibited.
• The funds you deposit are your own and are not proceeds from any unlawful activity.
• You are not a current employee of be99, a related company or an immediate family member of one.

be99 may at any time request proof of age or identity. Failure to provide satisfactory documentation will result in account suspension until verification is complete, or permanent closure of the account if documentation cannot be supplied.

3. Account Registration

One Account Per Person

Each user is permitted to hold one account on the be99 platform. Opening duplicate accounts — whether under the same name, different names, shared devices or shared payment methods — is strictly prohibited. be99 reserves the right to close all accounts linked to the same individual and to withhold any associated balances if this rule is found to have been violated.

Accurate Information

You must provide accurate, complete and current information when registering. This includes your full legal name, date of birth, residential address and payment details. You must update your account information promptly if any details change. Providing false information at registration or at any subsequent point is grounds for immediate account closure.

Account Security

You are responsible for keeping your login credentials — username and password — secure and confidential. Do not share your password with anyone. be99 will never ask for your password by email, chat or any other channel. Any activity conducted on your account while logged in is your responsibility, regardless of whether you personally carried it out.

Verification

be99 operates a Know Your Customer (KYC) process. You may be asked at registration or at any subsequent point to provide a copy of a valid national ID card, passport, or utility bill as proof of address. Processing deposits or withdrawals may be held pending successful verification. This process is a standard security measure and is not specific to any individual user.

4. Deposits and Payments

All transactions on be99 are conducted in Pakistani Rupees (PKR). The platform supports deposits via JazzCash, Easypaisa, Raast, standard bank transfer and debit or credit cards. Mobile wallet options may be updated from time to time — refer to the payments section of the platform for the current list.

Minimum Deposit

Minimum deposit amounts vary by payment method and are displayed at the time of deposit. Deposits below the stated minimum for a given method will not be processed and will be returned.

Deposit Funds

Funds deposited into your be99 account are held for the purpose of betting and casino gaming on the platform. Deposits must come from a payment method that belongs to you. Deposits from third-party accounts — accounts belonging to someone other than the registered account holder — are not accepted. If a third-party deposit is identified, the funds will be returned to the source and the account may be suspended pending review.

Processing Times

Most deposits are credited to your be99 balance instantly or within a few minutes. In rare cases, processing delays from a payment provider may extend this time. If a deposit has not appeared in your account within 30 minutes, contact support with your transaction reference number.

5. Withdrawals

Withdrawal requests are processed to the same payment method used for your most recent deposit wherever possible. This is a standard anti-fraud measure. Withdrawals will only be approved to accounts and payment details that have been verified through the KYC process.

Withdrawal Processing

be99 aims to process approved withdrawal requests promptly. Standard processing time is within 24 to 72 hours, depending on the payment method selected and the volume of requests being handled at the time. JazzCash, Easypaisa and Raast withdrawals are typically faster than bank transfer withdrawals.

Withdrawal Conditions

Balances that include bonus funds may be subject to wagering requirements before a withdrawal can be made. The specific requirements applicable to any bonus are stated in the relevant bonus terms at the time the bonus is offered. Attempting to withdraw funds that have not met applicable wagering conditions will result in the bonus portion being removed from the balance before the withdrawal is approved.

Withdrawal Limits

Minimum and maximum withdrawal amounts are displayed in the withdrawals section of the platform. be99 reserves the right to process large withdrawals in tranches over multiple processing days.

6. Bonuses and Promotions

be99 offers various bonuses and promotional offers to registered users, including welcome bonuses, reload offers and free bets tied to cricket and PSL fixtures. Each promotion has its own specific terms which are stated clearly at the time the offer is displayed. These general terms apply in addition to any promotion-specific terms.

Wagering Requirements

Most bonuses carry a wagering requirement — meaning the bonus amount (and in some cases the deposit amount) must be wagered a specified number of times before any winnings derived from the bonus can be withdrawn as cash. The applicable multiplier is stated in the bonus terms. Bets placed on certain markets or game types may not contribute fully towards wagering requirements — this will be clearly stated in the promotion details.

Bonus Abuse

Bonuses are intended for genuine recreational use. Any activity that be99 reasonably identifies as bonus abuse — including but not limited to creating multiple accounts to claim the same offer, placing offsetting bets to hedge bonus funds, or withdrawing a bonus before meeting wagering conditions — will result in the bonus being voided and may result in account suspension.

Expiry

Bonus funds and free bets have an expiry period which is stated in the relevant promotion terms. Unused bonus funds or free bets that have not been used by the expiry date will be removed from the account automatically.

7. Betting Rules

All sports bets placed on be99 are subject to the specific rules for each sport and market type. These rules are available in the betting section of the platform. The following general rules apply to all betting activity:

• All bets are final once confirmed. Bets cannot be cancelled or amended after placement except where a cash-out option is specifically available and exercised before the relevant event concludes.
• be99 reserves the right to void any bet placed on a market where a technical error — including an incorrectly displayed price — has occurred. Where a bet is voided, the stake is returned to the account balance.
• Bets placed on Cricket, PSL and T20 markets are subject to the official match and tournament rules as issued by the relevant governing body. If a match is abandoned or ruled incomplete under those governing rules, bets will be settled in accordance with be99's specific abandonment rules for that market type.
• Maximum stake limits apply to all markets. These are displayed at the time of bet placement. be99 reserves the right to limit the maximum stake or payout on any account where unusual or irregular betting patterns are identified.
• In-play betting markets may be suspended at any time, including during active play, at the discretion of be99's trading team. Bets submitted during a suspension will not be accepted.

8. Casino and Slots Rules

All casino games and slot titles available on be99 are provided by third-party software providers. The outcome of each game is determined by a certified Random Number Generator (RNG) operated by the relevant game provider. be99 does not manipulate game outcomes.

In the event of a disconnection during a live casino session or slot spin, the game outcome will be determined and settled based on the server-side record of the game state at the time of disconnection. be99's server records are authoritative in the event of any dispute about a game result.

Malfunction of any game voids all pays and plays. Stakes placed during a game malfunction will be returned to the account balance. Players who believe they have experienced a game malfunction should contact support with the relevant game name, date, time and approximate bet amount.

9. Responsible Gaming

be99 is an entertainment platform for adults aged 18 and above. We take the wellbeing of our users seriously and provide tools to help you manage your time and spending on the platform.

You can set deposit limits at any time from your account settings. Once a limit is set, it takes effect immediately. Increasing a limit is subject to a cooling-off period to ensure the change is deliberate and considered. Decreasing a limit takes effect immediately with no delay.

If you feel your gaming or betting activity is becoming difficult to control, we strongly encourage you to use the self-exclusion option, reduce your deposit limits or take a voluntary break from the platform. Full details of all responsible gaming tools available on be99 are on the Responsible Gaming page.

10. User Conduct

You agree to use the be99 platform only for its intended purpose as a personal entertainment service. The following activities are strictly prohibited and may result in immediate account suspension, permanent closure and forfeiture of any balance:

• Attempting to manipulate game outcomes, odds or any platform feature through technical exploits, software tools or collusion with other users.
• Using automated software, bots, scripts or any other non-human method to interact with the platform.
• Opening multiple accounts for the purpose of claiming bonuses or circumventing restrictions placed on an existing account.
• Using the platform in connection with any money laundering, fraud or other unlawful financial activity.
• Sharing or selling your account credentials, or allowing any third party to use your account.
• Using abusive, threatening or discriminatory language toward support staff or other users in any communication channel.
• Attempting to access parts of the platform infrastructure that are not intended for end users, including APIs, backend systems or administrative panels.

be99 monitors platform activity and reserves the right to investigate any account where unusual patterns are identified. Users found to have violated this conduct policy will not be entitled to any refund of deposits or return of winnings held at the time of account closure.

11. Account Suspension and Closure

be99 reserves the right to suspend or permanently close any account at its discretion, including but not limited to situations where:

• A user has breached any part of these Terms and Conditions.
• Identity verification documents cannot be provided or are found to be fraudulent.
• Suspicious betting patterns, bonus abuse or fraudulent payment activity is detected.
• A user requests self-exclusion under the Responsible Gaming policy.
• A user is found to be under 18 years of age.

Where an account is closed due to a Terms violation, any balance held at the time of closure — including winnings — may be withheld pending investigation. Where an account is closed for reasons unrelated to any breach (for example, at the user's own request), any verified real-money balance will be returned via the user's registered payment method after standard processing checks.

You may request voluntary account closure at any time by contacting support. A voluntary closure request will be processed within a reasonable time and your real-money balance will be returned subject to applicable checks.

12. Limitation of Liability

be99 provides the platform on an "as is" and "as available" basis. While we make every reasonable effort to ensure the platform operates reliably and continuously, we do not guarantee uninterrupted access, particularly during peak event periods such as PSL finals or major international cricket fixtures.

be99's liability to any user in connection with their use of the platform — whether in contract, tort or otherwise — is limited to the value of the real-money balance held in the user's account at the time of the relevant incident. be99 is not liable for any indirect, consequential, or speculative loss claimed by a user.

Third-party game providers operate the casino and slot content available on the platform. be99 does not accept liability for any error, interruption or malfunction originating in a third-party game provider's systems, beyond returning the stake amount for the affected game session.

be99 is not responsible for any internet connectivity issues, device failures or other technical problems on the user's side that affect access to or use of the platform.

13. Changes to These Terms

be99 may revise these Terms and Conditions at any time. When material changes are made, we will update the "Last updated" date shown at the top of this page. In cases where a change significantly affects user rights or obligations, we may also display a notice in the platform for a period following the update.

Your continued use of the be99 platform following any change to these Terms constitutes your acceptance of the revised Terms. If you do not agree with a revised version, you should close your account and withdraw any remaining balance before the revised Terms take effect.

We recommend bookmarking this page and reviewing it periodically, particularly before making large deposits or during major promotional periods such as PSL season or T20 World Cup events.

14. Contact and Support

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or concern about your account, our support team is available 24 hours a day, 7 days a week.

You can reach us via the live chat function in the platform, or by email. Our support staff are familiar with the Pakistani context and with the payment methods our users rely on — JazzCash, Easypaisa, Raast and bank transfer queries are handled directly without escalation delays.

[email protected]

For concerns related to responsible gaming, deposit limits or self-exclusion, please visit the dedicated Responsible Gaming page where all available tools and contact options are listed.